Big Brand Tire & Service Reviews

Big Brand Tire & Service has an overall rating of 2.7 based on 33 reviews. Customer feedback on Big Brand Tire & Service is mixed: Big Brand Tire & Service reviewers highlight positive aspects like wide selection of tires, competitive pricing, helpful customer service, convenient online ordering, which strongly appeal to budget-conscious consumers, car enthusiasts, families needing reliable tires, individuals seeking convenience. However, Big Brand Tire & Service is often criticized for its long wait times for installation, occasional stock issues, limited warranty options, mixed experiences with tire quality.

2.7/5.0

33 reviews

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All Big Brand Tire & Service Reviews (33)
Mckenzie_wheeler88
May 23, 2026
"I took my car to Big
"
I took my car to Big Brand Tire for an alignment because I kept noticing it pulling to the right. I’m picky about how the steering feels, so at first I paid close attention and it did seem a little better. But after a few days, the steering wheel was still sitting off center and the pull started coming back. The staff was nice and easy to deal with, but the actual alignment just didn’t work out for me. I ended up taking it somewhere else to have it checked
JamesGuerra_91
May 17, 2026
"Clean shop, good service"
Came in for tires and had a solid experience. The place was clean, the waiting area was comfortable, and the staff was friendly. No complaints at all. 5 stars.
Gordon-dew
May 06, 2026
"They fixed it once, but the same problem..."
They fixed it once, but the same problem came back quickly. When I reached out to support, it felt like they were trying to blame me instead of looking into why the repair didn’t last. Really frustrating experience.
hello_debi292
May 04, 2026
"They got my tires done really
"
They got my tires done really quickly, which I appreciated. That said, they pushed a lot of extra services while I was there, and I’m cautious about agreeing to add-ons without fully understanding whether they’re actually needed. I didn’t love feeling pressured, so I’d just recommend going in knowing what you want and double-checking anything extra before saying yes.
allen1988
April 29, 2026
"I booked an appointment on bigbrandtire and picked
"
I booked an appointment on bigbrandtire and picked a time that showed as available. When I got there, they had no idea about it and just said the system doesn’t always update correctly. I had planned my whole day around that appointment and still ended up waiting forever. what’s the point of offering online booking if it doesn’t actually hold your spot? Just a frustrating experience overall.
thomas_Crawford84
April 24, 2026
"Price matched the estimate exactly. No weird surprises
"
Price matched the estimate exactly. No weird surprises, which I really appreciated.
Mathew_yao04
April 17, 2026
"I had an issue after my visit and..."
I had an issue after my visit and tried to get Big Brand Tire to help sort it out, but I just kept getting passed around. Nobody really followed up, and I actually had to call more than once just to try to get an answer. In the end, I still left with the same problem, so I won’t be going back.
Irma_mabry79
April 15, 2026
"They did end up helping me, so I
"
They did end up helping me, so I appreciate that, but it took way longer than I expected. At one point it felt like nobody had even read my message, which was frustrating. Glad it got sorted in the end, but the response time could definitely be better
diane2005
April 07, 2026
"They figured out what was going on
"
They figured out what was going on with my tire quick and were honest about it, which I really appreciated. It did take a bit longer than I thought it would, but overall it was a good experince and I’d go back.
WilliamGilbert
March 30, 2026
"Slow service"
Well... I waited forever and it really felt like no one was in any hurry to help...
william.Morrison
March 25, 2026
"Convenient, but a bit slow 😐"
I mostly stopped by because this shop is really close to my house, which is super convenient. Getting there was easy enough, but the visit itself felt kind of slow and not very organized. I might go back, but only because the location works so well for me 🙂
isabel1996
March 23, 2026
"Not a lot of tire options for my car"
I went on there just trying to find a basic all-season tire, nothing fancy, and the options were kind of disappointing. I kept thinking maybe I was filtering wrong or missing something, but nope, it would either show tires that didn’t fit my car or ones that were already out of stock.
Maybe it’s totally fine if you have a more common tire size, I don’t know, but for mine it just turned into this annoying little search that went nowhere. After clicking around for a while and getting frustrated, I gave up and ordered from another place.
alfredlewis2098
March 17, 2026
"Something about it didn’t sit right with me"
Thinking back on it, the pricing just didn’t match what I remembered being told upfront. Maybe I missed something, but it really felt like the details changed once it was time to pay. After that, I couldn’t shake the feeling that I’d been misled, it made it hard to trust them again...
alice_Walker76
March 14, 2026
"Decent tire shop, about what I expected"
I got new tires here last week and overall it was a average experience in a good way. I wasn’t expecting the cheapest deal in town, and the price ended up feeling fair enough—not a bargain, but not outrageous either. The service was fine and everything went smoothly. I just went in hoping the final total would come out a little lower than it did
jamieleonard4379
March 12, 2026
"Good, but replies could be quicker"
Overall, it was fine, but they could—actually, I wish they would reply a bit faster. Sometimes I felt like I was waiting longer than expected for a response.
GRIFFY
March 07, 2026
"Way Too Long"
Waited forever. Not doing that again.
ROUSEY
March 06, 2026
"Decent Work, but I Had to Double-Check"
The work looked fine overall, but I’m glad I took a closer look before fully signing off on it because there were a few spots that got missed.
ShanaPaider_95
February 22, 2026
"Brake service left me feeling brushed off"
I took my car to Big Brand Tire for brake service and left disappointed. After I picked it up, the brakes still felt off, like something wasn’t quite right. When I brought up my concern, I didn’t really feel like I was being taken seriously, which made the whole thing even more frustrating.

The staff wasn’t rude or anything, but I felt kind of dismissed, like I was just being picky instead of pointing out a real issue. I ended up taking the car somewhere else to get it checked, and for what I paid, I really expected it to be handled correctly the first time. I don’t see myself going back
Carolyn_ragusano02
February 18, 2026
"Coupon Worked and Saved Me Money"
The coupon actually worked and I ended up saving some cash, so I’m happy about that. I do wish whoever runs this made the process a little clearer, but in the end it did what it was supposed to do
hello_lillian750
February 06, 2026
"Quick Help Without an Appointment"
I walked in without a booking and they were able to take my car quickly, well, quicker than I expected anyway. I did have to wait a little bit, but it wasn’t bad at all. The staff was nice and they got everything taken care of.

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